AI-Powered Customer Support That Automates Answers
Pingu helps businesses automate routine support, route complex issues to humans faster, and keep every customer conversation consistent, personal, and resolved quickly.
AI-Powered Chatbot Core
Pingu's chatbot engine learns from your business data, answers common questions instantly, and escalates complex issues to human agents with full context.
Chatbot builder
Design conversation flows on a visual canvas — no code required.
Live chat
Hand tricky conversations to a human agent without losing context
Knowledge base
When a customer needs a human, Pingu hands off the conversation with context, history, and relevant details already attached.
A Centralized Help Center That Surfaces the Right Answers Automatically
Pingu's knowledge base turns your support content into a self-service engine that reduces tickets, improves accuracy, and helps customers help themselves faster.
Centralized help center that keeps product docs, FAQs, and guides in one place- AI-powered article suggestions that surface the most relevant answer for each query
- Analytics on popular topics and search gaps so you can improve content faster
- Easy content management that keeps articles up to date across every support channel
Voice Agent Enabled
Natural sounding voice synth engine
Manage Every Conversation From Your Pocket
The Pingu mobile app keeps your support team connected no matter where they are. Get real-time alerts, respond to live chats, and monitor your AI from anywhere.
Chat
AI Integration
Voice chat
Hybrid
Real-time Push Alerts
Never miss a new conversation. Instant push notifications for every incoming message, escalation, and handoff.
Live Chat On the Go
Your support agents can respond, transfer, and close tickets directly from the mobile app — no laptop needed.
AI Monitoring Dashboard
Track resolution rates, active conversations, and bot performance from a mobile-first analytics view.
iOS & Android
Available on both major platforms. Download from the App Store or Google Play and get set up in minutes.
Now availablePingu AI Chatbot for WordPress!
Pingu's knowledge base turns your support content into a self-service engine that reduces tickets, improves accuracy, and helps customers help themselves faster.
